Shipping Information

You can work out the shipping cost of a particular item by:

1. Going to the product page (if a size selection is available, select the required size and wait for the page to reload with the new price). 
2. Scroll down to the 'Calculate Shipping' box (under the 'Add to Cart' button) and enter the quantity and delivery postcode.
3. Enter the quantity of items and the delivery postcode then click on the green 'Calculate' button and delivery cost will come up after reloading. 

If you would like to find out the combined shipping for multiple items, simply follow these 3 easy steps:

1. Add the products of interest to your cart (don't worry, this isn't a commitment to buy).
2. Click on the white 'View cart' button in the pop-up window or scroll to the shopping cart icon on the top left-hand corner of the page.
3. Enter your postcode and click on 'Calculate Shipping'. The cost of delivery will come up after reloading under the 'Subtotal' on the right-hand side. Here you can see the different costs for available delivery options. Next proceed to 'Checkout now' to complete your purchase.

Please note: If you are after Next Day Delivery, please be aware this is a premium service and only available to the Sydney metropolitan region. A next day order must be placed over the phone or select Next Day courier option at checkout. Please refer to the question “Can I Get Next Day Delivery?” below.

 

How long will shipping take?

Please note that the following table is intended as a guide and that we cannot guarantee that your items will arrive in the given time frame. We normally dispatch your items within 1 working day (additional days for our holiday period), however the ETA of your item will depend on the courier and whether it is peak season e.g. Christmas and New Year. Please plan sufficient time for your items to arrive and allow for unexpected delays.

STATE	DESTINATION	ESTIMATED TIME OF ARRIVAL IN DAYS
NSW	Sydney, Gosford, Newcastle, Wollongong	1-3
	Rest of NSW	3-6
ACT	Canberra	2-4
VIC	Melbourne, Albury, Geelong, Ballarat	2-6
	Rest of VIC	5-10
QLD	Brisbane, Ipswich, Gold Coast	2-6
	Rest of QLD	5-10
SA	Adelaide	4-8
	Rest of SA	5-10
WA	Perth	7-15
	Rest of WA	8-16
NT	Darwin, Alice Springs	8-16
	Rest of NT	8-16
TAS	Hobart, Launceston	5-10
	Rest of TAS	8-15

 

Where and what does Express Post cover?

We use Australia Post's Express Post service which covers 80% Australian business addresses and PO Boxes which offers next business day delivery within their network. Please note that any orders placed after 1:30pm may not be dispatched on the same day, so if you wish to use this service, please make sure you place your order before 1:30pm to ensure same day dispatch.

Next business day services generally operate between capital cities and some major towns for the eastern states, plus the CBD area in Perth. To make sure your address is inside the next day delivery network, please check the full list of postcodes covered on Australia Post's next day delivery on their website. If your address falls outside the next day delivery network, delivery will go by the fastest possible transport links.

Australia Post provides us with their eParcel service as one of their contract customers. The rate for this service is slightly lower and more competitive than their retail pricing which we then pass these savings on to you. The level of service provided is the same as their retail customers however they do not offer the money back guarantee. You will receive the same priority service for Express Post but unfortunately there is no compensation for late delivery.

 

Can I get Next Day Delivery?

We offer a Next Day Delivery service in Sydney within 25km from our store in Belmore on weekdays (except for public holidays and over Christmas, please contact us to confirm). This reaches areas as far as Blacktown, Wahroonga, Liverpool and the Sutherland shire, therefore it covers a majority of the Sydney metro area.

Orders must be placed before 10:30am to qualify for next day service. If an order is going to a location outside of the 25km radius or is placed after 10:30am, it will be delivered on the next business day instead. Must select 'Next Day Courier' as shipping option at checkout, cost will be higher than regular service and displayed on shipping calculator and on checkout.

For very urgent cases, we may be able to use a same day taxi truck service after 10:30am. As the cost of this service is calculated by distance, you will need to call us on 02 9029 9385 to check availability and get a cost estimate.

 

Can I track my delivery?

Once we dispatch your item, a tracking number and courier information will be generated and sent to by text and email (you may need to check in your spam or junk folder depending on your email service provider). Please allow up to 1 business day after despatch for the items to be processed at the courier depot before online tracking is updated.

 

Do you offer pick up?

You’re welcome to visit our showroom to browse our products and purchase on site, or if you’d prefer you can order your products online and select ‘Pick Up’ as your shipping option. Please note that if you are picking up a prepaid online order, ID verification is required. Please remember to bring some form of ID with you. Please also double check your car is large enough and there is space for the items you are picking up.

 

Do I need to be home for delivery?

For small items sent with Australia Post, packages will be left if the premises is unattended or taken to nearest post office at the discretion of the postman unless specifically requested in the delivery instructions.

For bulky items sent with courier, by default a signature is not required on delivery. There is an option to select signature on delivery during checkout otherwise your order will be left unattended on your property. Please provide delivery instructions on where you would like the delivery driver to leave the items if no one is home for a smooth delivery. Alternatively, please provide an address where someone will be available to sign for your delivery on your behalf e.g. at a family/friend or work address or enquire with us about depot collection.

Our couriers are unable to specify a delivery time frame so someone will need to be home the whole day if a signature is required. Please note that most couriers and Australia Post cannot call on approach. For remote areas, you may need to organise transport to collect the goods from the local post office or courier depot in town.

 

Can I redirect or cancel a delivery?

Once a consignment has been despatched, any changes to the delivery location and delivery instructions may cause extra delays to the delivery timeframe as well as having a high failure rate. We cannot guarantee the request will be successfully carried out by the couriers or Australia Post but we will try our best to accomodate any request to change delivery details. Changes to delivery address including changing to self collection at the courier depot will require additional days to process as they need to isolate the items first before moving them to a pickup area.

 

I have not received my item, or it arrived damaged

Orders may be split over multiple items and delivered on different days although we only provide one tracking number in the despatch notification, the courier website usually have a dropdown of all the associated consignments. Smaller items are usually packed into larger items, please unpack the boxes carefully to check your order when it arrives.

If your item has not shown up within the estimated time frame, depending on the shipping method you can do one of the following:

• If the tracking is with Australia Post, please check at your local post office as parcels are normally returned there when undelivered and ready to be picked up at your convenience.
• If the tracking is for a courier, simply let us know and we can liaise with them for you. 

Normally a calling card is left advising the item is awaiting pick up at the post office or to reschedule a redelivery with the courier. Sometimes calling cards get misplaced. If you cannot locate your item at the post office, please contact us and we will follow it up for you. 

We are happy to lodge an enquiry for you but please allow 5-10 working days for the couriers to track and trace as they need to assign an investigator and then await results from depot searches or for redirection. For holidays, this time frame usually takes longer due to reduced staff and public holidays.

Transit delays can occur so please be patient and arrange a backup plan in case this happens. Once we lodge an enquiry for you, we can usually resolve any delays within a resonable amount of time. If a lost/late item is not resolved within 15 working days since being reported to us, we can arrange a replacement to be sent or cancel the order for a full refund (including postage paid).

If your item was damaged in transit, please contact us with photos of the damage so we can verify it and organise replacement parts or a partial credit.